Refund and Returns Policy

Rental Policy

  • Payment is required at booking in order to confirm/hold your reservation.
  • For the safety of everyone, please do not play on or around the greeting.
  • Please do not remove or move any signs.
  • Please cancel lawn services while the greeting is installed.
  • If negligent damage occurs to any signs (dogs, mowing, weed eaters, etc.) you may be invoiced for replacements.
  • Bluegrass Greetings and all representatives are not responsible or liable for any personal injury or property damage that may occur by the placement of our signs.

Refund Policy

  • If you must cancel your booking, you may choose to receive half of the booking fee as a refund, or you may credit the full fee toward a future booking.
  • In the event of inclement weather we may not be able to set up the greeting. You will receive a full refund in this case.
  • No refunds will be given; if we are given the incorrect delivery address; the recipient of a gifted greeting asks us to remove the greeting; if we are denied access to a gated community; if animals prevent us from delivery or any circumstances that prevent us from deliver that are out of our control.
  • A $25 re-delivery fee will be charged if we must return to remove, move and re-set up a greeting at the correct address. This also applies if we are unable to gain access to your property and must return at a later time or day or install.

By placing an order or booking with Bluegrass Greetings, you agree to all the policies above.

Need help?

Contact us at for questions related to refunds and returns.